Your Privacy is Our Priority

At Chengdu Panda Guide, we take your privacy very seriously. This Privacy Policy is designed to clearly explain how we collect, use, and protect your personal information when you use our website and book our private tour services. We believe in transparency and want you to feel completely secure when planning your trip to Sichuan with us.

Information We Collect

To provide you with a seamless and tailor-made travel experience, we collect the following types of information:

• Contact Details: Your name, email address, and communication app details (such as WhatsApp or WeChat) to discuss your itinerary.

• Passport Information (Crucial for China Travel): Due to China's strict real-name ticketing policies, we must collect your passport details (Full Name, Passport Number, Nationality, and Date of Birth). This is mandatory for booking attraction tickets (e.g., Chengdu Panda Base, Leshan Giant Buddha) and high-speed train tickets.

• Travel Preferences: Dietary requirements, mobility needs, and specific interests to customize your private tour.

How We Use Your Information

We only use your personal information to deliver our services to you. Specifically, we use your data to:

• Process your bookings and secure your real-name tickets.

• Customize your private itinerary and ensure your safety and comfort during the trip.

• Respond to your inquiries and maintain communication before and during your tour.

Sharing Your Information

We will never sell or rent your personal information to anyone. We only share your data under the following necessary circumstances:

• Official Ticketing Systems: Your passport details are entered directly into official Chinese government or attraction ticketing systems to secure your entry.

• Law Enforcement: We may disclose your information if required by Chinese law or to protect the safety of our guests.

Data Security

We treat your sensitive data (especially passport information) with the highest level of care. We use secure communication channels and ensure that your documents are only used for the specific booking purposes you authorized. Once your tour is completed, we do not retain digital copies of your passport.

Your Rights

You have full control over your personal data. You have the right to:

• Access the personal information we hold about you.

• Request corrections to any inaccurate details.

• Request the deletion of your personal data after your tour is completed.

Contact Us

If you have any questions or concerns regarding how we handle your privacy, or if you need to update your information, please get in touch with me directly:

• Email: [guanzhiju123@gmail.com]

• WhatsApp / WeChat: [+86 18011526641]

By using our website and services, you consent to the collection and use of your personal information as outlined in this Privacy Policy.